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Cancellation Policy:
MTBX does not offer refunds for any rides booked. Online credit can be given at directors’ discretion under specific circumstances. Credit can only be used for a product during the same year of purchase. Roll overs will not be granted and credit will be terminated after expiration.

1. WEATHER
   • MTBX may cancel a ride due to weather or trail conditions.
   • MTBX may offer a make-up date due to weather if applicable. Riders unable to attend makeup date will not be given credit.
   • MTBX makes trail conditions decisions daily, riders who choose not to ride with MTBX when conditions are manageable will not be given credit.
2. ILLNESS
   • A rider will be able to cancel a ride due to illness.
   • MTBX will not schedule a make-up date but will give a credit for day(s) missed.
   • MTBX must be notified by 9pm prior to rides booking to guarantee credit. Riders who give short notice are subject to discretion.
3. INJURY
   • A rider will be able to cancel a ride due to injury.
   • Injuries that accrue during MTBX preventing riders from participating will be given credit towards future ride.
   • Injuries that accrue outside of MTBX must prevent riders from participating to be given credit for future ride.
   • MTBX must be notified by 9pm prior to rides booking to guarantee credit. Riders who give short notice are subject to discretion.
   • Serious injuries that may result in over 6-month recovery will be eligible for credit roll over if applicable.
4. RENTAL
   • Riders must cancel rental booking within 24-hour notice to receive credit.
   • Serious rental repairs will be added to riders booking subject to MTBX discretion.
5. MERCHANDISE
   • All sales are final for online purchases, credit will not be given.
   • Riders may exchange incorrect product sizing if available.
   • Reorders due to riders negligence will be an additional cost and may not reflect online pricing.